Connect with customers through contact forms

Build professional contact forms that make it easy for visitors to reach your business. Essential for any website.

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What is a Contact form?

A contact form is a web form that allows website visitors to send messages directly to a business or organization. It serves as a primary communication channel, replacing or complementing traditional email links. Contact forms help filter spam, collect structured information, and ensure inquiries are properly routed.

When to use a Contact form

General website inquiries
Customer support requests
Sales and partnership inquiries
Press and media contacts
Job and career inquiries
Feedback and suggestions

Essential Contact form fields

Here are the key fields to include in your contact form:

  • 1

    Full name

  • 2

    Email address

  • 3

    Phone number (optional)

  • 4

    Company or organization

  • 5

    Subject or inquiry type

  • 6

    Message body

  • 7

    How did you hear about us?

  • 8

    Preferred contact method

  • 9

    Best time to contact

Contact form best practices

Keep the form simple and accessible
Set clear expectations for response time
Include spam protection (CAPTCHA or honeypot)
Send auto-reply confirmation to submitters
Route messages to the right department
Make phone number optional
Test the form regularly
Include alternative contact methods

Related topics

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