CSAT survey templates
Measure customer satisfaction with the widely-used CSAT methodology. Simple, actionable, and easy to implement.
What is a CSAT survey?
A CSAT (Customer Satisfaction Score) survey measures customer satisfaction with a specific experience, product, or interaction. Customers typically respond on a 1-5 or 1-7 scale, and the CSAT score is calculated as the percentage of satisfied customers (those who chose 4 or 5 on a 5-point scale). CSAT is versatile, easy to understand, and ideal for measuring satisfaction at specific touchpoints in the customer journey.
When to use a CSAT survey
Sample CSAT survey questions
Here are some effective questions to include in your csat survey. These proven questions help you gather actionable insights.
- 1
How satisfied are you with your experience today? (1-5)
- 2
How satisfied are you with the product quality?
- 3
How satisfied are you with our customer service?
- 4
How satisfied are you with the delivery speed?
- 5
How satisfied are you with the value for money?
- 6
What aspects of your experience were most satisfying?
- 7
What could we have done better?
- 8
Any additional comments or suggestions?
CSAT survey best practices
Related CSAT survey templates
Related topics
Ready to create your survey?
Start collecting valuable feedback with your csat survey today. No coding required, and you can customize everything to match your brand.