Customer satisfaction survey templates
Measure and improve customer satisfaction with professional survey templates. Track satisfaction trends and identify areas for improvement.
What is a Customer satisfaction survey?
A customer satisfaction survey (often called CSAT) is a focused questionnaire that measures how satisfied customers are with a specific interaction, product, or service. Unlike broader feedback surveys, satisfaction surveys typically use a standardized rating scale that makes it easy to track trends, benchmark performance, and quantify customer sentiment. CSAT is one of the most widely used customer experience metrics.
When to use a Customer satisfaction survey
Sample Customer satisfaction survey questions
Here are some effective questions to include in your customer satisfaction survey. These proven questions help you gather actionable insights.
- 1
How satisfied are you with your recent experience?
- 2
How well did our product/service meet your expectations?
- 3
How would you rate the quality of customer service you received?
- 4
How satisfied are you with the speed of service?
- 5
How likely are you to purchase from us again?
- 6
How satisfied are you with the resolution of your issue?
- 7
Overall, how satisfied are you with our company?
- 8
What is the primary reason for your satisfaction score?
Customer satisfaction survey best practices
Related Customer satisfaction survey templates
NPS Survey - Net Promoter Score
Create an NPS survey to measure customer loyalty and satisfaction. Use this proven Net Promoter Score template to track customer sentiment and improve retention.
Customer Satisfaction (CSAT)
Measure customer satisfaction with your product or service
Customer Effort Score (CES)
Measure how easy it is for customers to interact with your product
Customer Satisfaction
Measure customer happiness and identify improvement areas
Related topics
Ready to create your survey?
Start collecting valuable feedback with your customer satisfaction survey today. No coding required, and you can customize everything to match your brand.