Guest satisfaction survey templates
Delight your guests with exceptional experiences. Measure and improve guest satisfaction in hospitality settings.
What is a Guest satisfaction survey?
A guest satisfaction survey is designed specifically for the hospitality industry, including hotels, resorts, restaurants, and event venues. These surveys measure the complete guest experience, from booking and check-in to amenities, service quality, and checkout. Guest satisfaction directly impacts reviews, repeat visits, and word-of-mouth recommendations, making it critical for hospitality businesses.
When to use a Guest satisfaction survey
Sample Guest satisfaction survey questions
Here are some effective questions to include in your guest satisfaction survey. These proven questions help you gather actionable insights.
- 1
How would you rate your overall stay/visit?
- 2
How satisfied were you with the check-in process?
- 3
How would you rate the cleanliness of the facilities?
- 4
How satisfied were you with the quality of service?
- 5
How would you rate the value for money?
- 6
How likely are you to stay with us again?
- 7
How likely are you to recommend us to others?
- 8
What could we do to improve your next visit?
Guest satisfaction survey best practices
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Ready to create your survey?
Start collecting valuable feedback with your guest satisfaction survey today. No coding required, and you can customize everything to match your brand.