User satisfaction survey templates

Measure how satisfied users are with your digital product or service. Perfect for apps, websites, and SaaS products.

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What is a User satisfaction survey?

A user satisfaction survey specifically measures how satisfied users are with a digital product, software, or online service. These surveys focus on the user experience, including usability, functionality, performance, and overall value. User satisfaction surveys help product teams prioritize improvements, validate design decisions, and track how changes impact the user experience over time.

When to use a User satisfaction survey

App store rating improvement
Feature launch feedback
Usability testing followup
Onboarding experience assessment
Product-market fit validation
Competitive analysis

Sample User satisfaction survey questions

Here are some effective questions to include in your user satisfaction survey. These proven questions help you gather actionable insights.

  • 1

    How satisfied are you with the overall user experience?

  • 2

    How easy is it to use our product?

  • 3

    How well does the product meet your needs?

  • 4

    How satisfied are you with the product's performance and speed?

  • 5

    How satisfied are you with the available features?

  • 6

    How likely are you to continue using this product?

  • 7

    What features would improve your experience most?

  • 8

    How does our product compare to alternatives you've used?

User satisfaction survey best practices

Survey users at key moments in their journey
Include task-specific satisfaction questions
Combine with usability metrics (task completion, time on task)
Segment by user type (new vs. experienced users)
Track satisfaction before and after major releases
Use in-app surveys for higher response rates

Related topics

user satisfaction surveyuser experience surveyuser feedback surveyUX surveyproduct satisfaction survey

Ready to create your survey?

Start collecting valuable feedback with your user satisfaction survey today. No coding required, and you can customize everything to match your brand.