Choose 8x8 if you need
- Integration with Microsoft Teams, Pipedrive or NetSuite. We haven't found them on NiCE CXone's website.
At a glance
- NiCE CXone's lowest paid plan is Omnichannel Suite at $110 per agent per month, as of November 14, 2026.
- Both work with ServiceNow.
- NiCE CXone lists GDPR. We haven't confirmed any of these for 8x8.
- NiCE CXone has a public API. We haven't confirmed one for 8x8.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose NiCE CXone if you need
- Integration with Salesforce, Zendesk or SharePoint. We haven't found them on 8x8's website.
8x8
Nobody has reviewed 8x8 yet. Its rating shows once it has 3 reviews.
Review 8x8
NiCE CXone
Nobody has reviewed NiCE CXone yet. Its rating shows once it has 3 reviews.
Review NiCE CXoneThe facts
- What it does
- 8x8Contact center, global telecommunications and video messaging on one platform.
- NiCE CXoneAn AI platform that helps enterprises operate AI across the full customer experience.
- Free plan
- 8x8Not confirmed
- NiCE CXoneNot confirmed
- Pricing
- 8x8Not confirmed
- NiCE CXoneNot confirmed
- Paid plans from
- 8x8
What they share
From the platforms and integrations each website lists.
Integrations
Both
- ServiceNow
Only 8x8
- Microsoft Teams
- Pipedrive
- NetSuite
- Google Workspace
Only NiCE CXone
- Salesforce
- Zendesk
- SharePoint
- Snowflake
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between 8x8 and NiCE CXone yet.
Used either of them?
Your review makes this comparison better for the next person. Review 8x8 or review NiCE CXone.