Choose Chatwoot if you need
- Web. We haven't found it on Freshdesk's website.
- Integration with Linear or Stripe. We haven't found them on Freshdesk's website.
- SOC 2. We haven't found it on Freshdesk's website.
At a glance
- Chatwoot has a free plan. We haven't confirmed one for Freshdesk.
- Both offer a free trial (Chatwoot: 15 days, Freshdesk: 14 days).
- Chatwoot's lowest paid plan is Startups at $19 per agent per month, as of October 28, 2026.
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- Only Chatwoot lists Web.
- Only Freshdesk lists API.
- Both work with Slack.
- Both list SSO.
- Only Chatwoot lists SOC 2.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Freshdesk if you need
- API. We haven't found it on Chatwoot's website.
- Integration with Shopify, Salesforce or Jira. We haven't found them on Chatwoot's website.
Chatwoot
Nobody has reviewed Chatwoot yet. Its rating shows once it has 3 reviews.
Review Chatwoot
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review FreshdeskThe facts
- What it does
- ChatwootAI-powered, open-source customer support for live chat, email, WhatsApp, and social.
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- Free plan
- ChatwootYes
- FreshdeskNot confirmed
- Pricing
- ChatwootPer agent, monthly
- FreshdeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
BothNone in common
Only Chatwoot
- Web
Only Freshdesk
- API
Integrations
Both
- Slack
Only Chatwoot
- Linear
- Stripe
Only Freshdesk
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Chatwoot and Freshdesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Chatwoot or review Freshdesk.