Choose Chatwoot if you need
- Integration with Linear or Stripe. We haven't found them on Gladly's website.
At a glance
- Chatwoot has a free plan. We haven't confirmed one for Gladly.
- Chatwoot offers a free trial (15 days). We haven't confirmed one for Gladly.
- Chatwoot's lowest paid plan is Startups at $19 per agent per month, as of October 28, 2026.
- Both work with Slack.
- Chatwoot lists SOC 2 and SSO. We haven't confirmed any of these for Gladly.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Gladly if you need
- Integration with Shopify, Salesforce or Klaviyo. We haven't found them on Chatwoot's website.
Chatwoot
Nobody has reviewed Chatwoot yet. Its rating shows once it has 3 reviews.
Review Chatwoot
Gladly
Nobody has reviewed Gladly yet. Its rating shows once it has 3 reviews.
Review GladlyThe facts
- What it does
- ChatwootAI-powered, open-source customer support for live chat, email, WhatsApp, and social.
- GladlyGladly keeps a lifelong customer record across all channels, AI, and human agents.
- Free plan
- ChatwootYes
- GladlyNot confirmed
- Pricing
- ChatwootPer agent, monthly
- GladlyNot confirmed
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Slack
Only Chatwoot
- Linear
- Stripe
Only Gladly
- Shopify
- Salesforce
- Klaviyo
- BigCommerce
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Chatwoot and Gladly yet.
Used either of them?
Your review makes this comparison better for the next person. Review Chatwoot or review Gladly.