Choose Chatwoot if you need
- Integration with Slack, Linear or Stripe. We haven't found them on Zammad's website.
- SOC 2. We haven't found it on Zammad's website.
At a glance
- Chatwoot has a free plan. We haven't confirmed one for Zammad.
- Chatwoot offers a free trial (15 days). We haven't confirmed one for Zammad.
- Chatwoot's lowest paid plan is Startups at $19 per agent per month, as of October 28, 2026.
- Both are available on Web.
- They list no integrations in common.
- Both list SSO.
- Only Chatwoot lists SOC 2.
- Only Zammad lists ISO 27001 and GDPR.
- Both have a public API.
- Zammad can be self-hosted. We haven't confirmed that for Chatwoot.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zammad if you need
- Integration with Microsoft Teams, GitHub or GitLab. We haven't found them on Chatwoot's website.
- ISO 27001 or GDPR. We haven't found them on Chatwoot's website.
Chatwoot
Nobody has reviewed Chatwoot yet. Its rating shows once it has 3 reviews.
Review Chatwoot
Zammad
Nobody has reviewed Zammad yet. Its rating shows once it has 3 reviews.
Review ZammadThe facts
- What it does
- ChatwootAI-powered, open-source customer support for live chat, email, WhatsApp, and social.
- ZammadPowerful helpdesk software that's never overwhelming.
- Free plan
- ChatwootYes
- ZammadNot confirmed
- Pricing
- ChatwootPer agent, monthly
- ZammadPer agent, monthly or annually
- Paid plans from
- Chatwoot
What they share
From the platforms and integrations each website lists.
Platforms
Both
- Web
Only ChatwootNothing else listed
Only ZammadNothing else listed
Integrations
BothNone in common
Only Chatwoot
- Slack
- Linear
- Stripe
Only Zammad
- Microsoft Teams
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Chatwoot and Zammad yet.
Used either of them?
Your review makes this comparison better for the next person. Review Chatwoot or review Zammad.