Choose Chatwoot if you need
- Integration with Slack, Linear or Stripe. We haven't found them on Zendesk's website.
- SSO. We haven't found it on Zendesk's website.
At a glance
- Chatwoot has a free plan. We haven't confirmed one for Zendesk.
- Both offer a free trial (Chatwoot: 15 days, Zendesk: 14 days).
- Chatwoot's lowest paid plan is Startups at $19 per agent per month, as of October 28, 2026.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Both are available on Web.
- Only Zendesk lists API.
- They list no integrations in common.
- Both list SOC 2.
- Only Chatwoot lists SSO.
- Only Zendesk lists ISO 27001.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- API. We haven't found it on Chatwoot's website.
- Integration with Microsoft Teams, Klaviyo or Simplesat. We haven't found them on Chatwoot's website.
- ISO 27001. We haven't found it on Chatwoot's website.
Chatwoot
Nobody has reviewed Chatwoot yet. Its rating shows once it has 3 reviews.
Review Chatwoot
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- ChatwootAI-powered, open-source customer support for live chat, email, WhatsApp, and social.
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- ChatwootYes
- ZendeskNot confirmed
- Pricing
- ChatwootPer agent, monthly
- ZendeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
Both
- Web
Only ChatwootNothing else listed
Only Zendesk
- API
Integrations
BothNone in common
Only Chatwoot
- Slack
- Linear
- Stripe
Only Zendesk
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Chatwoot and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Chatwoot or review Zendesk.