Choose Document360 if you need
- Integration with Intercom or GitHub. We haven't found them on ProProfs Knowledge Base's website.
- SOC 2 or ISO 27001. We haven't found them on ProProfs Knowledge Base's website.
At a glance
- ProProfs Knowledge Base has a free plan. We haven't confirmed one for Document360.
- ProProfs Knowledge Base's lowest paid plan is Essentials at $49 per author per month, as of November 14, 2026.
- Both work with Zendesk, Slack, Salesforce and Freshdesk.
- Both list GDPR.
- Only Document360 lists SOC 2 and ISO 27001.
- Only ProProfs Knowledge Base lists HIPAA and SSO.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose ProProfs Knowledge Base if you need
- Integration with Google Analytics. We haven't found it on Document360's website.
- HIPAA or SSO. We haven't found them on Document360's website.
Document360
Nobody has reviewed Document360 yet. Its rating shows once it has 3 reviews.
Review Document360ProProfs Knowledge Base
Nobody has reviewed ProProfs Knowledge Base yet. Its rating shows once it has 3 reviews.
Review ProProfs Knowledge BaseThe facts
- What it does
- Document360AI knowledge base software to build, organize and scale documentation for customers and internal teams.
- ProProfs Knowledge BaseAI knowledge base software for customer help centers and internal employee knowledge bases.
- Free plan
- Document360Not confirmed
- ProProfs Knowledge BaseYes
- Pricing
- Document360Not confirmed
- ProProfs Knowledge BasePer author, monthly or annual
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Zendesk
- Slack
- Salesforce
- Freshdesk
Only Document360
- Intercom
- GitHub
Only ProProfs Knowledge Base
- Google Analytics
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Document360 and ProProfs Knowledge Base yet.
Used either of them?
Your review makes this comparison better for the next person. Review Document360 or review ProProfs Knowledge Base.