Choose Freshdesk if you need
- Integration with Jira or Playvox. We haven't found them on Gladly's website.
At a glance
- Freshdesk offers a free trial (14 days). We haven't confirmed one for Gladly.
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- Both work with Slack, Shopify and Salesforce.
- Freshdesk lists SSO. We haven't confirmed any of these for Gladly.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Gladly if you need
- Integration with Klaviyo or BigCommerce. We haven't found them on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
Gladly
Nobody has reviewed Gladly yet. Its rating shows once it has 3 reviews.
Review GladlyThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- GladlyGladly keeps a lifelong customer record across all channels, AI, and human agents.
- Free plan
- FreshdeskNot confirmed
- GladlyNot confirmed
- Pricing
- FreshdeskPer agent, monthly
- GladlyNot confirmed
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Slack
- Shopify
- Salesforce
Only Freshdesk
- Jira
- Playvox
Only Gladly
- Klaviyo
- BigCommerce
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and Gladly yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review Gladly.