Choose Freshdesk if you need
No checked fact sets Freshdesk apart from Help Scout yet.
At a glance
- Help Scout has a free plan. We haven't confirmed one for Freshdesk.
- Freshdesk offers a free trial (14 days). We haven't confirmed one for Help Scout.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Both are available on API.
- Only Help Scout lists iOS and Android.
- Both work with Salesforce and Jira.
- Both list SSO.
- Only Help Scout lists SOC 2 and HIPAA.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Help Scout if you need
- iOS or Android. We haven't found them on Freshdesk's website.
- Integration with HubSpot, Linear or WhatsApp. We haven't found them on Freshdesk's website.
- SOC 2 or HIPAA. We haven't found them on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help ScoutThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- Help ScoutWhere support teams turn conversations into resolutions
- Free plan
- FreshdeskNot confirmed
- Help ScoutYes
- Pricing
- FreshdeskPer agent, monthly
- Help ScoutPer user, monthly
- Paid plans from
- Freshdesk
What they share
From the platforms and integrations each website lists.
Platforms
Both
- API
Only FreshdeskNothing else listed
Only Help Scout
- iOS
- Android
Integrations
Both
- Salesforce
- Jira
Only Freshdesk
- Slack
- Shopify
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and Help Scout yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review Help Scout.