Choose Freshdesk if you need
- Integration with Slack, Shopify or Playvox. We haven't found them on HubSpot Service Hub's website.
At a glance
- HubSpot Service Hub has a free plan. We haven't confirmed one for Freshdesk.
- Both offer a free trial (Freshdesk: 14 days, HubSpot Service Hub: 14 days).
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- HubSpot Service Hub's lowest paid plan is Starter at $10 per seat per month, as of October 28, 2026.
- Both work with Salesforce and Jira.
- Freshdesk lists SSO. We haven't confirmed any of these for HubSpot Service Hub.
- Freshdesk has a public API. We haven't confirmed one for HubSpot Service Hub.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose HubSpot Service Hub if you need
- Integration with SurveyMonkey or Facebook Messenger. We haven't found them on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
HubSpot Service Hub
Nobody has reviewed HubSpot Service Hub yet. Its rating shows once it has 3 reviews.
Review HubSpot Service HubThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- HubSpot Service HubCustomer service software powered by AI to scale support and drive customer retention.
- Free plan
- FreshdeskNot confirmed
- HubSpot Service HubYes
- Pricing
- FreshdeskPer agent, monthly
- HubSpot Service HubPer seat, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Salesforce
- Jira
Only Freshdesk
- Slack
- Shopify
- Playvox
Only HubSpot Service Hub
- SurveyMonkey
- Facebook Messenger
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and HubSpot Service Hub yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review HubSpot Service Hub.