Choose Freshdesk if you need
- API. We haven't found it on Jira Service Management's website.
- Integration with Shopify, Salesforce or Jira. We haven't found them on Jira Service Management's website.
At a glance
- Jira Service Management has a free plan. We haven't confirmed one for Freshdesk.
- Both offer a free trial (Freshdesk: 14 days, Jira Service Management: 14 days).
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- Jira Service Management's lowest paid plan is Standard at $21.50 per agent per month, as of October 29, 2026.
- Only Freshdesk lists API.
- Only Jira Service Management lists Mobile app.
- Both work with Slack.
- Both list SSO.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Jira Service Management if you need
- Mobile app. We haven't found it on Freshdesk's website.
- Integration with Microsoft Teams or Zoom. We haven't found them on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review FreshdeskJira Service Management
Nobody has reviewed Jira Service Management yet. Its rating shows once it has 3 reviews.
Review Jira Service ManagementThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- Jira Service ManagementUnite teams on a single AI-powered platform to deliver service at scale.
- Free plan
- FreshdeskNot confirmed
- Jira Service ManagementYes
- Pricing
- FreshdeskPer agent, monthly
- Jira Service ManagementPer agent, monthly or annually
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
BothNone in common
Only Freshdesk
- API
Only Jira Service Management
- Mobile app
Integrations
Both
- Slack
Only Freshdesk
- Shopify
- Salesforce
- Jira
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and Jira Service Management yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review Jira Service Management.