Choose Freshdesk if you need
- Integration with Slack, Shopify or Salesforce. We haven't found them on LiveAgent's website.
At a glance
- Both offer a free trial (Freshdesk: 14 days, LiveAgent: 30 days).
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- LiveAgent's lowest paid plan is Starter at $15 per agent per month, up to 5 agents, as of October 28, 2026.
- They list no integrations in common.
- Both list SSO.
- Only LiveAgent lists GDPR.
- Freshdesk has a public API. We haven't confirmed one for LiveAgent.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose LiveAgent if you need
- Integration with Zapier, ClickUp or FlowHunt. We haven't found them on Freshdesk's website.
- GDPR. We haven't found it on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
LiveAgent
Nobody has reviewed LiveAgent yet. Its rating shows once it has 3 reviews.
Review LiveAgentThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- LiveAgentAn all-in-one customer service platform with AI chatbot, live chat, ticketing and call center.
- Free plan
- FreshdeskNot confirmed
- LiveAgentNot confirmed
- Pricing
- FreshdeskPer agent, monthly
- LiveAgentPer agent, monthly or annual
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
BothNone in common
Only Freshdesk
- Slack
- Shopify
- Salesforce
- Jira
- Playvox
Only LiveAgent
- Zapier
- ClickUp
- FlowHunt
- BigCommerce
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and LiveAgent yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review LiveAgent.