Choose Freshdesk if you need
- Integration with Slack, Jira or Playvox. We haven't found them on Trengo's website.
- SSO. We haven't found it on Trengo's website.
At a glance
- Both offer a free trial (Freshdesk: 14 days, Trengo: length not stated).
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- Trengo's lowest paid plan is Boost at €299 per month billed annually, as of October 28, 2026.
- Both work with Shopify and Salesforce.
- Only Freshdesk lists SSO.
- Only Trengo lists GDPR.
- Freshdesk has a public API. We haven't confirmed one for Trengo.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Trengo if you need
- Integration with WooCommerce, HubSpot or Pipedrive. We haven't found them on Freshdesk's website.
- GDPR. We haven't found it on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
Trengo
Nobody has reviewed Trengo yet. Its rating shows once it has 3 reviews.
Review TrengoThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- TrengoWhatsApp, email, live chat, social and voice in one shared inbox, with AI handling repetitive questions.
- Free plan
- FreshdeskNot confirmed
- TrengoNot confirmed
- Pricing
- FreshdeskPer agent, monthly
- TrengoNot confirmed
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Shopify
- Salesforce
Only Freshdesk
- Slack
- Jira
- Playvox
Only Trengo
- WooCommerce
- HubSpot
- Pipedrive
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and Trengo yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review Trengo.