Choose Freshdesk if you need
- API. We haven't found it on Zammad's website.
- Integration with Slack, Shopify or Salesforce. We haven't found them on Zammad's website.
At a glance
- Freshdesk offers a free trial (14 days). We haven't confirmed one for Zammad.
- Freshdesk's lowest paid plan is Growth at $19 per agent per month, billed annually, as of October 20, 2026.
- Only Freshdesk lists API.
- Only Zammad lists Web.
- They list no integrations in common.
- Both list SSO.
- Only Zammad lists ISO 27001 and GDPR.
- Both have a public API.
- Zammad can be self-hosted. We haven't confirmed that for Freshdesk.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zammad if you need
- Web. We haven't found it on Freshdesk's website.
- Integration with Microsoft Teams, GitHub or GitLab. We haven't found them on Freshdesk's website.
- ISO 27001 or GDPR. We haven't found them on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
Zammad
Nobody has reviewed Zammad yet. Its rating shows once it has 3 reviews.
Review ZammadThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- ZammadPowerful helpdesk software that's never overwhelming.
- Free plan
- FreshdeskNot confirmed
- ZammadNot confirmed
- Pricing
- FreshdeskPer agent, monthly
- ZammadPer agent, monthly or annually
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
BothNone in common
Only Freshdesk
- API
Only Zammad
- Web
Integrations
BothNone in common
Only Freshdesk
- Slack
- Shopify
- Salesforce
- Jira
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and Zammad yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review Zammad.