Choose Freshdesk if you need
- Integration with Slack, Shopify or Salesforce. We haven't found them on Zendesk's website.
- SSO. We haven't found it on Zendesk's website.
At a glance
- Both offer a free trial (Freshdesk: 14 days, Zendesk: 14 days).
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Both are available on API.
- Only Zendesk lists Web.
- They list no integrations in common.
- Only Freshdesk lists SSO.
- Only Zendesk lists SOC 2 and ISO 27001.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- Web. We haven't found it on Freshdesk's website.
- Integration with Microsoft Teams, Klaviyo or Simplesat. We haven't found them on Freshdesk's website.
- SOC 2 or ISO 27001. We haven't found them on Freshdesk's website.
Freshdesk
Nobody has reviewed Freshdesk yet. Its rating shows once it has 3 reviews.
Review Freshdesk
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- FreshdeskReady-to-use AI, people, and workflows together, with a guided path to AI adoption
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- FreshdeskNot confirmed
- ZendeskNot confirmed
- Pricing
- FreshdeskPer agent, monthly
- ZendeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
Both
- API
Only FreshdeskNothing else listed
Only Zendesk
- Web
Integrations
BothNone in common
Only Freshdesk
- Slack
- Shopify
- Salesforce
- Jira
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Freshdesk and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Freshdesk or review Zendesk.