Choose Gladly if you need
No checked fact sets Gladly apart from Help Scout yet.
At a glance
- Help Scout has a free plan. We haven't confirmed one for Gladly.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Both work with Salesforce.
- Help Scout lists SOC 2, HIPAA and SSO. We haven't confirmed any of these for Gladly.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Help Scout if you need
- Integration with HubSpot, Jira or Linear. We haven't found them on Gladly's website.
Gladly
Nobody has reviewed Gladly yet. Its rating shows once it has 3 reviews.
Review Gladly
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help ScoutThe facts
- What it does
- GladlyGladly keeps a lifelong customer record across all channels, AI, and human agents.
- Help ScoutWhere support teams turn conversations into resolutions
- Free plan
- GladlyNot confirmed
- Help ScoutYes
- Pricing
- GladlyNot confirmed
- Help ScoutPer user, monthly
- Paid plans from
- GladlyNot confirmed
- Help ScoutStandard: $25 per user per month, billed annually
- Plans
- GladlyNot confirmed. See prices on gladly.ai
- Help ScoutStandard: $25 Plus: $45 Pro: $75 As of October 20, 2026
- Platforms
- GladlyNot confirmed
- Help ScoutiOS, Android, API
- Works with
- GladlyShopify, Salesforce, Slack, Klaviyo, BigCommerce
- Help ScoutSalesforce, HubSpot, Jira, Linear, WhatsApp, GitHub, Asana, ActiveCampaign, Aircall, Gmail
- Main features
- GladlyLifelong customer record, Conversation timeline, Smart routing, Voice AI, Insights and reporting, Shopping assistant
- Help ScoutInbox, Copilot, Envoy, Signal, Live chat, Knowledge bases
- Security and compliance
- GladlyNot confirmed
- Help ScoutSOC 2, HIPAA, SSO
- Public API
- GladlyYes
- Help ScoutYes
- On askusers
- GladlyNot claimed by its team yet
- Help ScoutNot claimed by its team yet
Gladly: Facts from gladly.ai, checked October 28, 2026. Sources: gladly.ai, gladly.ai/lifelong-customer-context, gladly.ai/integrations.
Help Scout: Facts from helpscout.com, checked October 20, 2026. Sources: helpscout.com, helpscout.com/pricing, helpscout.com/help-desk-integration, helpscout.com/mobile, helpscout.com/company/legal/security, developer.helpscout.com.
Prices change, so confirm on their sites.
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Salesforce
Only Gladly
- Shopify
- Slack
- Klaviyo
- BigCommerce
Only Help Scout
- HubSpot
- Jira
- Linear
- GitHub
- Asana
- ActiveCampaign
- Aircall
- Gmail
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Gladly and Help Scout yet.
Used either of them?
Your review makes this comparison better for the next person. Review Gladly or review Help Scout.