Choose Gladly if you need
- Integration with Klaviyo or BigCommerce. We haven't found them on Hiver's website.
At a glance
- Hiver's lowest paid plan is Growth at $25 per user per month, billed annually, as of October 23, 2026.
- Both work with Shopify, Salesforce and Slack.
- Hiver lists SOC 2, ISO 27001, GDPR, HIPAA and SSO. We haven't confirmed any of these for Gladly.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Hiver if you need
- Integration with Jira, NetSuite or Linear. We haven't found them on Gladly's website.
Gladly
Nobody has reviewed Gladly yet. Its rating shows once it has 3 reviews.
Review Gladly
Hiver
Nobody has reviewed Hiver yet. Its rating shows once it has 3 reviews.
Review HiverThe facts
- What it does
- GladlyGladly keeps a lifelong customer record across all channels, AI, and human agents.
- HiverThe agentic customer service platform built for complex support
- Free plan
- GladlyNot confirmed
- HiverNot confirmed
- Pricing
- GladlyNot confirmed
- HiverPer user, monthly
- Paid plans from
- Gladly
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Shopify
- Salesforce
- Slack
Only Gladly
- Klaviyo
- BigCommerce
Only Hiver
- Jira
- NetSuite
- Linear
- Asana
- Gmail
- Outlook
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Gladly and Hiver yet.
Used either of them?
Your review makes this comparison better for the next person. Review Gladly or review Hiver.