Choose Gladly if you need
No checked fact sets Gladly apart from Intercom yet.
At a glance
- Intercom offers a free trial (14 days). We haven't confirmed one for Gladly.
- Intercom's lowest paid plan is Fin AI Agent at $0.99 per Fin outcome, no seats required, as of October 20, 2026.
- Both work with Shopify, Salesforce and Slack.
- Intercom lists SOC 2, ISO 27001, GDPR, HIPAA and SSO. We haven't confirmed any of these for Gladly.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Intercom if you need
- Integration with HubSpot, GitHub or Jira Cloud. We haven't found them on Gladly's website.
Gladly
Nobody has reviewed Gladly yet. Its rating shows once it has 3 reviews.
Review Gladly
Intercom
Nobody has reviewed Intercom yet. Its rating shows once it has 3 reviews.
Review IntercomThe facts
- What it does
- GladlyGladly keeps a lifelong customer record across all channels, AI, and human agents.
- IntercomA complete system for AI and human customer service
- Free plan
- GladlyNot confirmed
- IntercomNot confirmed
- Pricing
- GladlyNot confirmed
- IntercomNot confirmed
- Paid plans from
- Gladly
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Shopify
- Salesforce
- Slack
Only Gladly
- Klaviyo
- BigCommerce
Only Intercom
- HubSpot
- GitHub
- Jira Cloud
- Stripe
- Zapier
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Gladly and Intercom yet.
Used either of them?
Your review makes this comparison better for the next person. Review Gladly or review Intercom.