Choose Gladly if you need
- Integration with Shopify, Salesforce or Slack. We haven't found them on LiveAgent's website.
At a glance
- LiveAgent offers a free trial (30 days). We haven't confirmed one for Gladly.
- LiveAgent's lowest paid plan is Starter at $15 per agent per month, up to 5 agents, as of October 28, 2026.
- Both work with BigCommerce.
- LiveAgent lists GDPR and SSO. We haven't confirmed any of these for Gladly.
- Gladly has a public API. We haven't confirmed one for LiveAgent.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose LiveAgent if you need
- Integration with Zapier, ClickUp or FlowHunt. We haven't found them on Gladly's website.
Gladly
Nobody has reviewed Gladly yet. Its rating shows once it has 3 reviews.
Review Gladly
LiveAgent
Nobody has reviewed LiveAgent yet. Its rating shows once it has 3 reviews.
Review LiveAgentThe facts
- What it does
- GladlyGladly keeps a lifelong customer record across all channels, AI, and human agents.
- LiveAgentAn all-in-one customer service platform with AI chatbot, live chat, ticketing and call center.
- Free plan
- GladlyNot confirmed
- LiveAgentNot confirmed
- Pricing
- GladlyNot confirmed
- LiveAgentPer agent, monthly or annual
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- BigCommerce
Only Gladly
- Shopify
- Salesforce
- Slack
- Klaviyo
Only LiveAgent
- Zapier
- ClickUp
- FlowHunt
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Gladly and LiveAgent yet.
Used either of them?
Your review makes this comparison better for the next person. Review Gladly or review LiveAgent.