Choose Gorgias if you need
- Integration with Shopify, Recharge or Yotpo. We haven't found them on Zendesk's website.
- HIPAA or SSO. We haven't found them on Zendesk's website.
At a glance
- Zendesk offers a free trial (14 days). We haven't confirmed one for Gorgias.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Both are available on API.
- Only Zendesk lists Web.
- Both work with Klaviyo.
- Both list SOC 2.
- Only Gorgias lists HIPAA and SSO.
- Only Zendesk lists ISO 27001.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- Web. We haven't found it on Gorgias's website.
- ISO 27001. We haven't found it on Gorgias's website.
Gorgias
Nobody has reviewed Gorgias yet. Its rating shows once it has 3 reviews.
Review Gorgias
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- GorgiasBring your support team, customer data, workflows, and AI Agent together in one platform
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- GorgiasNot confirmed
- ZendeskNot confirmed
- Pricing
- GorgiasNot confirmed
- ZendeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
Both
- API
Only GorgiasNothing else listed
Only Zendesk
- Web
Integrations
Both
- Klaviyo
Only Gorgias
- Shopify
- Recharge
- Yotpo
- Loop Returns
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Gorgias and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Gorgias or review Zendesk.