Choose Help Scout if you need
- Integration with HubSpot, WhatsApp or GitHub. We haven't found them on Hiver's website.
At a glance
- Help Scout has a free plan. We haven't confirmed one for Hiver.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Hiver's lowest paid plan is Growth at $25 per user per month, billed annually, as of October 23, 2026.
- Both are available on iOS, Android and API.
- Only Hiver lists Web.
- Both work with Salesforce, Jira, Linear, Asana and Gmail.
- Both list SOC 2, HIPAA and SSO.
- Only Hiver lists ISO 27001 and GDPR.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Hiver if you need
- Web. We haven't found it on Help Scout's website.
- ISO 27001 or GDPR. We haven't found them on Help Scout's website.
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help Scout
Hiver
Nobody has reviewed Hiver yet. Its rating shows once it has 3 reviews.
Review HiverThe facts
- What it does
- Help ScoutWhere support teams turn conversations into resolutions
- HiverThe agentic customer service platform built for complex support
- Free plan
- Help ScoutYes
- HiverNot confirmed
- Pricing
- Help ScoutPer user, monthly
- HiverPer user, monthly
- Paid plans from
- Help Scout
What they share
From the platforms and integrations each website lists.
Platforms
Both
- iOS
- Android
- API
Only Help ScoutNothing else listed
Only Hiver
- Web
Integrations
Both
- Salesforce
- Jira
- Linear
- Asana
- Gmail
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Help Scout and Hiver yet.
Used either of them?
Your review makes this comparison better for the next person. Review Help Scout or review Hiver.