Choose Help Scout if you need
- Integration with HubSpot, Linear or WhatsApp. We haven't found them on HubSpot Service Hub's website.
At a glance
- Both have a free plan.
- HubSpot Service Hub offers a free trial (14 days). We haven't confirmed one for Help Scout.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- HubSpot Service Hub's lowest paid plan is Starter at $10 per seat per month, as of October 28, 2026.
- Both work with Salesforce and Jira.
- Help Scout lists SOC 2, HIPAA and SSO. We haven't confirmed any of these for HubSpot Service Hub.
- Help Scout has a public API. We haven't confirmed one for HubSpot Service Hub.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose HubSpot Service Hub if you need
No checked fact sets HubSpot Service Hub apart from Help Scout yet.
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help Scout
HubSpot Service Hub
Nobody has reviewed HubSpot Service Hub yet. Its rating shows once it has 3 reviews.
Review HubSpot Service HubThe facts
- What it does
- Help ScoutWhere support teams turn conversations into resolutions
- HubSpot Service HubCustomer service software powered by AI to scale support and drive customer retention.
- Free plan
- Help ScoutYes
- HubSpot Service HubYes
- Pricing
- Help ScoutPer user, monthly
- HubSpot Service HubPer seat, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Salesforce
- Jira
Only Help Scout
- HubSpot
- Linear
- GitHub
- Asana
- ActiveCampaign
- Aircall
- Gmail
Only HubSpot Service Hub
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Help Scout and HubSpot Service Hub yet.
Used either of them?
Your review makes this comparison better for the next person. Review Help Scout or review HubSpot Service Hub.