Choose Help Scout if you need
- iOS or Android. We haven't found them on Intercom's website.
At a glance
- Help Scout has a free plan. We haven't confirmed one for Intercom.
- Intercom offers a free trial (14 days). We haven't confirmed one for Help Scout.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Intercom's lowest paid plan is Fin AI Agent at $0.99 per Fin outcome, no seats required, as of October 20, 2026.
- Both are available on API.
- Only Help Scout lists iOS and Android.
- Only Intercom lists Web.
- Both work with Salesforce, HubSpot, WhatsApp and GitHub.
- Both list SOC 2, HIPAA and SSO.
- Only Intercom lists ISO 27001 and GDPR.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Intercom if you need
- Web. We haven't found it on Help Scout's website.
- ISO 27001 or GDPR. We haven't found them on Help Scout's website.
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help Scout
Intercom
Nobody has reviewed Intercom yet. Its rating shows once it has 3 reviews.
Review IntercomThe facts
- What it does
- Help ScoutWhere support teams turn conversations into resolutions
- IntercomA complete system for AI and human customer service
- Free plan
- Help ScoutYes
- IntercomNot confirmed
- Pricing
- Help ScoutPer user, monthly
- IntercomNot confirmed
- Paid plans from
- Help Scout
What they share
From the platforms and integrations each website lists.
Platforms
Both
- API
Only Help Scout
- iOS
- Android
Only Intercom
- Web
Integrations
Both
- Salesforce
- HubSpot
- GitHub
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Help Scout and Intercom yet.
Used either of them?
Your review makes this comparison better for the next person. Review Help Scout or review Intercom.