Choose Help Scout if you need
- Integration with Salesforce, HubSpot or Jira. We haven't found them on LiveAgent's website.
- SOC 2 or HIPAA. We haven't found them on LiveAgent's website.
At a glance
- Help Scout has a free plan. We haven't confirmed one for LiveAgent.
- LiveAgent offers a free trial (30 days). We haven't confirmed one for Help Scout.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- LiveAgent's lowest paid plan is Starter at $15 per agent per month, up to 5 agents, as of October 28, 2026.
- They list no integrations in common.
- Both list SSO.
- Only Help Scout lists SOC 2 and HIPAA.
- Only LiveAgent lists GDPR.
- Help Scout has a public API. We haven't confirmed one for LiveAgent.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose LiveAgent if you need
- GDPR. We haven't found it on Help Scout's website.
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help Scout
LiveAgent
Nobody has reviewed LiveAgent yet. Its rating shows once it has 3 reviews.
Review LiveAgentThe facts
- What it does
- Help ScoutWhere support teams turn conversations into resolutions
- LiveAgentAn all-in-one customer service platform with AI chatbot, live chat, ticketing and call center.
- Free plan
- Help ScoutYes
- LiveAgentNot confirmed
- Pricing
- Help ScoutPer user, monthly
- LiveAgentPer agent, monthly or annual
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
BothNone in common
Only Help Scout
- Salesforce
- HubSpot
- Jira
- Linear
- GitHub
- Asana
- ActiveCampaign
- Aircall
- Gmail
Only LiveAgent
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Help Scout and LiveAgent yet.
Used either of them?
Your review makes this comparison better for the next person. Review Help Scout or review LiveAgent.