Choose Help Scout if you need
- iOS, Android or API. We haven't found them on Zammad's website.
- Integration with Salesforce, HubSpot or Jira. We haven't found them on Zammad's website.
- SOC 2 or HIPAA. We haven't found them on Zammad's website.
At a glance
- Help Scout has a free plan. We haven't confirmed one for Zammad.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Only Help Scout lists iOS, Android and API.
- Only Zammad lists Web.
- Both work with GitHub.
- Both list SSO.
- Only Help Scout lists SOC 2 and HIPAA.
- Only Zammad lists ISO 27001 and GDPR.
- Both have a public API.
- Zammad can be self-hosted. We haven't confirmed that for Help Scout.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zammad if you need
- Web. We haven't found it on Help Scout's website.
- ISO 27001 or GDPR. We haven't found them on Help Scout's website.
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help Scout
Zammad
Nobody has reviewed Zammad yet. Its rating shows once it has 3 reviews.
Review ZammadThe facts
- What it does
- Help ScoutWhere support teams turn conversations into resolutions
- ZammadPowerful helpdesk software that's never overwhelming.
- Free plan
- Help ScoutYes
- ZammadNot confirmed
- Pricing
- Help ScoutPer user, monthly
- ZammadPer agent, monthly or annually
- Paid plans from
- Help ScoutStandard: $25 per user per month, billed annually
- ZammadNot confirmed
- Plans
- Help ScoutStandard: $25 Plus: $45 Pro: $75 As of October 20, 2026
- ZammadStarter v2: 7 € Professional v2: 16 € Plus v2: 25 € Business: 2 999 € As of October 28, 2026
- Platforms
- Help ScoutiOS, Android, API
- ZammadWeb
- Works with
- Help ScoutSalesforce, HubSpot, Jira, Linear, WhatsApp, GitHub, Asana, ActiveCampaign, Aircall, Gmail
- ZammadMicrosoft Teams, GitHub, GitLab, Grafana, Telegram
- Main features
- Help ScoutInbox, Copilot, Envoy, Signal, Live chat, Knowledge bases
- ZammadKnowledge base, AI ticket summary, Full-text search
- Security and compliance
- Help ScoutSOC 2, HIPAA, SSO
- ZammadISO 27001, GDPR, SSO
- Public API
- Help ScoutYes
- ZammadYes
- Self-hosted option
- Help ScoutNot confirmed
- ZammadYes
- On askusers
- Help ScoutNot claimed by its team yet
- ZammadNot claimed by its team yet
Help Scout: Facts from helpscout.com, checked October 20, 2026. Sources: helpscout.com, helpscout.com/pricing, helpscout.com/help-desk-integration, helpscout.com/mobile, helpscout.com/company/legal/security, developer.helpscout.com.
Zammad: Facts from zammad.com, checked October 28, 2026. Sources: zammad.com/en, zammad.com/en/pricing, zammad.com/en/product.
Prices change, so confirm on their sites.
What they share
From the platforms and integrations each website lists.
Platforms
BothNone in common
Only Help Scout
- iOS
- Android
- API
Only Zammad
- Web
Integrations
Both
- GitHub
Only Help Scout
- Salesforce
- HubSpot
- Jira
- Linear
- Asana
- ActiveCampaign
- Aircall
- Gmail
Only Zammad
- Microsoft Teams
- GitLab
- Grafana
- Telegram
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Help Scout and Zammad yet.
Used either of them?
Your review makes this comparison better for the next person. Review Help Scout or review Zammad.