Choose Help Scout if you need
- iOS or Android. We haven't found them on Zendesk's website.
- Integration with Salesforce, HubSpot or Jira. We haven't found them on Zendesk's website.
- HIPAA or SSO. We haven't found them on Zendesk's website.
At a glance
- Help Scout has a free plan. We haven't confirmed one for Zendesk.
- Zendesk offers a free trial (14 days). We haven't confirmed one for Help Scout.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Both are available on API.
- Only Help Scout lists iOS and Android.
- Only Zendesk lists Web.
- They list no integrations in common.
- Both list SOC 2.
- Only Help Scout lists HIPAA and SSO.
- Only Zendesk lists ISO 27001.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- Web. We haven't found it on Help Scout's website.
- ISO 27001. We haven't found it on Help Scout's website.
Help Scout
Nobody has reviewed Help Scout yet. Its rating shows once it has 3 reviews.
Review Help Scout
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- Help ScoutWhere support teams turn conversations into resolutions
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- Help ScoutYes
- ZendeskNot confirmed
- Pricing
- Help ScoutPer user, monthly
- ZendeskPer agent, monthly
- Paid plans from
- Help Scout
What they share
From the platforms and integrations each website lists.
Platforms
Both
- API
Only Help Scout
- iOS
- Android
Only Zendesk
- Web
Integrations
BothNone in common
Only Help Scout
- Salesforce
- HubSpot
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Help Scout and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Help Scout or review Zendesk.