Choose Hiver if you need
- Web. We haven't found it on Zoho Desk's website.
- Integration with Shopify, NetSuite or Linear. We haven't found them on Zoho Desk's website.
- SOC 2, GDPR, HIPAA or SSO. We haven't found them on Zoho Desk's website.
At a glance
- Zoho Desk offers a free trial (length not stated). We haven't confirmed one for Hiver.
- Hiver's lowest paid plan is Growth at $25 per user per month, billed annually, as of October 23, 2026.
- Both are available on iOS, Android and API.
- Only Hiver lists Web.
- Both work with Salesforce, Jira and Slack.
- Both list ISO 27001.
- Only Hiver lists SOC 2, GDPR, HIPAA and SSO.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zoho Desk if you need
- Integration with Zoho CRM, Microsoft Teams or Zapier. We haven't found them on Hiver's website.
Hiver
Nobody has reviewed Hiver yet. Its rating shows once it has 3 reviews.
Review Hiver
Zoho Desk
Nobody has reviewed Zoho Desk yet. Its rating shows once it has 3 reviews.
Review Zoho DeskThe facts
- What it does
- HiverThe agentic customer service platform built for complex support
- Zoho DeskAI help desk software made human-simple
- Free plan
- HiverNot confirmed
- Zoho DeskNot confirmed
- Pricing
- HiverPer user, monthly
- Zoho DeskPer user, monthly
- Paid plans from
- Hiver
What they share
From the platforms and integrations each website lists.
Platforms
Both
- iOS
- Android
- API
Only Hiver
- Web
Only Zoho DeskNothing else listed
Integrations
Both
- Salesforce
- Jira
- Slack
Only Hiver
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Hiver and Zoho Desk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Hiver or review Zoho Desk.