Choose Intercom if you need
- Integration with Slack, GitHub or Jira Cloud. We haven't found them on Trengo's website.
- SOC 2, ISO 27001, HIPAA or SSO. We haven't found them on Trengo's website.
At a glance
- Both offer a free trial (Intercom: 14 days, Trengo: length not stated).
- Intercom's lowest paid plan is Fin AI Agent at $0.99 per Fin outcome, no seats required, as of October 20, 2026.
- Trengo's lowest paid plan is Boost at €299 per month billed annually, as of October 28, 2026.
- Both work with Salesforce, HubSpot and Shopify.
- Both list GDPR.
- Only Intercom lists SOC 2, ISO 27001, HIPAA and SSO.
- Intercom has a public API. We haven't confirmed one for Trengo.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Trengo if you need
No checked fact sets Trengo apart from Intercom yet.
Intercom
Nobody has reviewed Intercom yet. Its rating shows once it has 3 reviews.
Review Intercom
Trengo
Nobody has reviewed Trengo yet. Its rating shows once it has 3 reviews.
Review TrengoThe facts
- What it does
- IntercomA complete system for AI and human customer service
- TrengoWhatsApp, email, live chat, social and voice in one shared inbox, with AI handling repetitive questions.
- Free plan
- IntercomNot confirmed
- TrengoNot confirmed
- Pricing
- IntercomNot confirmed
- TrengoNot confirmed
- Paid plans from
- Intercom
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Salesforce
- HubSpot
- Shopify
Only Intercom
- Slack
- GitHub
- Jira Cloud
- Stripe
- Zapier
- Google Analytics
Only Trengo
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Intercom and Trengo yet.
Used either of them?
Your review makes this comparison better for the next person. Review Intercom or review Trengo.