Choose Intercom if you need
- Integration with Salesforce, HubSpot or Slack. We haven't found them on Zendesk's website.
- GDPR, HIPAA or SSO. We haven't found them on Zendesk's website.
At a glance
- Both offer a free trial (Intercom: 14 days, Zendesk: 14 days).
- Intercom's lowest paid plan is Fin AI Agent at $0.99 per Fin outcome, no seats required, as of October 20, 2026.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Both are available on Web and API.
- They list no integrations in common.
- Both list SOC 2 and ISO 27001.
- Only Intercom lists GDPR, HIPAA and SSO.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
No checked fact sets Zendesk apart from Intercom yet.
Intercom
Nobody has reviewed Intercom yet. Its rating shows once it has 3 reviews.
Review Intercom
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- IntercomA complete system for AI and human customer service
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- IntercomNot confirmed
- ZendeskNot confirmed
- Pricing
- IntercomNot confirmed
- ZendeskPer agent, monthly
- Paid plans from
- Intercom
What they share
From the platforms and integrations each website lists.
Platforms
Both
- Web
- API
Only IntercomNothing else listed
Only ZendeskNothing else listed
Integrations
BothNone in common
Only Intercom
- Salesforce
- HubSpot
- Slack
- Shopify
- GitHub
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Intercom and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Intercom or review Zendesk.