Choose Jira Service Management if you need
- Mobile app. We haven't found it on Zendesk's website.
- Integration with Slack or Zoom. We haven't found them on Zendesk's website.
- SSO. We haven't found it on Zendesk's website.
At a glance
- Jira Service Management has a free plan. We haven't confirmed one for Zendesk.
- Both offer a free trial (Jira Service Management: 14 days, Zendesk: 14 days).
- Jira Service Management's lowest paid plan is Standard at $21.50 per agent per month, as of October 29, 2026.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Only Jira Service Management lists Mobile app.
- Only Zendesk lists Web and API.
- Both work with Microsoft Teams.
- Only Jira Service Management lists SSO.
- Only Zendesk lists SOC 2 and ISO 27001.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- Web or API. We haven't found them on Jira Service Management's website.
- Integration with Klaviyo, Simplesat or SendSafely. We haven't found them on Jira Service Management's website.
- SOC 2 or ISO 27001. We haven't found them on Jira Service Management's website.
Jira Service Management
Nobody has reviewed Jira Service Management yet. Its rating shows once it has 3 reviews.
Review Jira Service Management
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- Jira Service ManagementUnite teams on a single AI-powered platform to deliver service at scale.
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- Jira Service ManagementYes
- ZendeskNot confirmed
- Pricing
- Jira Service ManagementPer agent, monthly or annually
- ZendeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
BothNone in common
Only Jira Service Management
- Mobile app
Only Zendesk
- Web
- API
Integrations
Both
- Microsoft Teams
Only Jira Service Management
- Slack
- Zoom
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Jira Service Management and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Jira Service Management or review Zendesk.