Choose Rich Returns if you need
- A lower starting price. Rich Returns Standard is $19 and ZigZag Silver is $20, both per month.
- Integration with Shopify, Stripe or Intercom. We haven't found them on ZigZag's website.
At a glance
- ZigZag has a free plan. We haven't confirmed one for Rich Returns.
- ZigZag offers a free trial (14 days). We haven't confirmed one for Rich Returns.
- Rich Returns' lowest paid plan is Standard at $19 per month, as of November 13, 2026.
- ZigZag's lowest paid plan is Silver at $20 per month, as of November 14, 2026.
- Both are available on Shopify.
- Only ZigZag lists WhatsApp.
- Both work with Gorgias and Klaviyo.
- Rich Returns lists GDPR. We haven't confirmed any of these for ZigZag.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose ZigZag if you need
- WhatsApp. We haven't found it on Rich Returns' website.
- Integration with Zendesk, Mailchimp or BigCommerce. We haven't found them on Rich Returns' website.
Rich Returns
Nobody has reviewed Rich Returns yet. Its rating shows once it has 3 reviews.
Review Rich Returns
ZigZag
Nobody has reviewed ZigZag yet. Its rating shows once it has 3 reviews.
Review ZigZagThe facts
- What it does
- Rich ReturnsAutomates Shopify returns and exchanges with a branded self-serve portal.
- ZigZagReturns and delivery tracking for retailers.
- Free plan
- Rich ReturnsNot confirmed
- ZigZagYes
- Pricing
- Rich ReturnsNot confirmed
- ZigZagNot confirmed
- Paid plans from
- Rich Returns
What they share
From the platforms and integrations each website lists.
Platforms
Both
- Shopify
Only Rich ReturnsNothing else listed
Only ZigZag
Integrations
Both
- Gorgias
- Klaviyo
Only Rich Returns
- Shopify
- Stripe
- Intercom
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Rich Returns and ZigZag yet.
Used either of them?
Your review makes this comparison better for the next person. Review Rich Returns or review ZigZag.