Choose Trengo if you need
- Integration with Shopify, WooCommerce or HubSpot. We haven't found them on Zendesk's website.
- GDPR. We haven't found it on Zendesk's website.
At a glance
- Both offer a free trial (Trengo: length not stated, Zendesk: 14 days).
- Trengo's lowest paid plan is Boost at €299 per month billed annually, as of October 28, 2026.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- They list no integrations in common.
- Only Trengo lists GDPR.
- Only Zendesk lists SOC 2 and ISO 27001.
- Zendesk has a public API. We haven't confirmed one for Trengo.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- Integration with Microsoft Teams, Klaviyo or Simplesat. We haven't found them on Trengo's website.
- SOC 2 or ISO 27001. We haven't found them on Trengo's website.
Trengo
Nobody has reviewed Trengo yet. Its rating shows once it has 3 reviews.
Review Trengo
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- TrengoWhatsApp, email, live chat, social and voice in one shared inbox, with AI handling repetitive questions.
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- TrengoNot confirmed
- ZendeskNot confirmed
- Pricing
- TrengoNot confirmed
- ZendeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
BothNone in common
Only Trengo
- Shopify
- WooCommerce
- HubSpot
- Salesforce
- Pipedrive
Only Zendesk
- Microsoft Teams
- Klaviyo
- Simplesat
- SendSafely
- GIPHY
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Trengo and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Trengo or review Zendesk.