Choose Zammad if you need
- Integration with GitHub, GitLab or Grafana. We haven't found them on Zendesk's website.
- GDPR or SSO. We haven't found them on Zendesk's website.
At a glance
- Zendesk offers a free trial (14 days). We haven't confirmed one for Zammad.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Both are available on Web.
- Only Zendesk lists API.
- Both work with Microsoft Teams.
- Both list ISO 27001.
- Only Zammad lists GDPR and SSO.
- Only Zendesk lists SOC 2.
- Both have a public API.
- Zammad can be self-hosted. We haven't confirmed that for Zendesk.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose Zendesk if you need
- API. We haven't found it on Zammad's website.
- Integration with Klaviyo, Simplesat or SendSafely. We haven't found them on Zammad's website.
- SOC 2. We haven't found it on Zammad's website.
Zammad
Nobody has reviewed Zammad yet. Its rating shows once it has 3 reviews.
Review Zammad
Zendesk
Nobody has reviewed Zendesk yet. Its rating shows once it has 3 reviews.
Review ZendeskThe facts
- What it does
- ZammadPowerful helpdesk software that's never overwhelming.
- ZendeskAI-powered customer service platform with AI agents built to improve with every resolution
- Free plan
- ZammadNot confirmed
- ZendeskNot confirmed
- Pricing
- ZammadPer agent, monthly or annually
- ZendeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Platforms
Both
- Web
Only ZammadNothing else listed
Only Zendesk
- API
Integrations
Both
- Microsoft Teams
Only Zammad
- GitHub
- GitLab
- Grafana
- Telegram
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Zammad and Zendesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review Zammad or review Zendesk.