Choose Ivanti ITSM if you need
- Integration with Workday, Jira or Okta. We haven't found them on ServiceDesk Plus' website.
At a glance
- They list no integrations in common.
- Ivanti ITSM lists SOC 2 and ISO 27001. We haven't confirmed any of these for ServiceDesk Plus.
- Both can be self-hosted.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose ServiceDesk Plus if you need
- Integration with ChatGPT or Microsoft Copilot. We haven't found them on Ivanti ITSM's website.
Ivanti ITSM
Nobody has reviewed Ivanti ITSM yet. Its rating shows once it has 3 reviews.
Review Ivanti ITSM
ServiceDesk Plus
Nobody has reviewed ServiceDesk Plus yet. Its rating shows once it has 3 reviews.
Review ServiceDesk PlusThe facts
- What it does
- Ivanti ITSMFlexible proactive service management for the enterprise.
- ServiceDesk PlusAI-driven unified service management platform for the digital enterprise.
- Free plan
- Ivanti ITSMNot confirmed
- ServiceDesk PlusNot confirmed
- Pricing
- Ivanti ITSMNot confirmed
- ServiceDesk PlusNot confirmed
- Paid plans from
- Ivanti ITSMNot confirmed
- ServiceDesk PlusNot confirmed
- Plans
- Ivanti ITSMNot confirmed. See prices on ivanti.com
- ServiceDesk PlusNot confirmed. See prices on manageengine.com
- Platforms
- Ivanti ITSMNot confirmed
- ServiceDesk PlusNot confirmed
- Works with
- Ivanti ITSMWorkday, Jira, Okta, Slack, Salesforce
- ServiceDesk PlusChatGPT, Microsoft Copilot
- Main features
- Ivanti ITSMGenerative AI summarization, Intelligent ticket classification, AI knowledge article generation, Virtual agent self-service, No-code workflow design, IT asset management
- ServiceDesk PlusIncident management, Self-service portal, SLA management, Virtual support agent, Reporting and dashboards, Knowledge base
- Security and compliance
- Ivanti ITSMSOC 2, ISO 27001
- ServiceDesk PlusNot confirmed
- Self-hosted option
- Ivanti ITSMYes
- ServiceDesk PlusYes
- On askusers
- Ivanti ITSMNot claimed by its team yet
- ServiceDesk PlusNot claimed by its team yet
Ivanti ITSM: Facts from ivanti.com, checked November 14, 2026. Sources: ivanti.com/products/itsm, ivanti.com/products/autonomous-patch-management, ivanti.com/products/ipaas.
ServiceDesk Plus: Facts from manageengine.com, checked November 13, 2026. Sources: manageengine.com/products/service-desk, manageengine.com/products/ad-manager, manageengine.com/patch-management.
Prices change, so confirm on their sites.
What they share
From the platforms and integrations each website lists.
Integrations
BothNone in common
Only Ivanti ITSM
- Workday
- Jira
- Okta
- Slack
- Salesforce
Only ServiceDesk Plus
- ChatGPT
- Microsoft Copilot
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between Ivanti ITSM and ServiceDesk Plus yet.
Used either of them?
Your review makes this comparison better for the next person. Review Ivanti ITSM or review ServiceDesk Plus.