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IT service management

IT tickets, assets and service desks.

13 tools

Listed alphabetically. A tool is ranked by its reviews once it has 3.

IT service management tools compared
Tool	Reviews	Lowest paid plan	Free plan	Free trial	Public API	Runs on	Main features
Alloy SoftwareThe AI-powered ITSM and ITAM solution for managing IT services and assets without endless implementations.	ReviewsNone yetWrite one for Alloy Software	Lowest paid plan$19per technician per month, billed annuallyAlloy Navigator Explorer, as of November 14, 2026	Free planNot confirmed	Free trial30 days	Public APIYes

From each tool's own website. “Not confirmed” means we couldn't confirm it there, not that the tool doesn't have it. Each tool's page says when its facts were checked.

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How this ranking works

A tool gets a rating after 3 published reviews. Rated tools are ordered by their average rating, then by how many reviews they have. Vendors can't pay to change their position.

AssetSonarAssetSonar connects assets, users, software, tickets, patches, and workflows into one connected IT system.	ReviewsNone yetWrite one for AssetSonar	Lowest paid plan$0.75per asset per month, billed annuallyITAM, as of November 14, 2026	Free planNot confirmed	Free trialYes	Public APINot confirmed	Runs onNot confirmed	Main features Request management IT asset discovery Software asset management

AteraManage tickets, devices, patching, and security in one platform, with AI agents that resolve incidents.	ReviewsNone yetWrite one for Atera	Lowest paid planNot confirmed	Free planNot confirmed	Free trialYes	Public APINot confirmed	Runs onNot confirmed	Main features Remote monitoring and management Ticketing and service desk Patch management

InvGateNo-code service and asset management solutions for IT operations.	ReviewsNone yetWrite one for InvGate	Lowest paid plan$500per agent per yearPro, as of November 13, 2026	Free planNot confirmed	Free trialNot confirmed	Public APIYes	Runs onNot confirmed	Main features Ticket management Self-service portal Workflow builder

Ivanti ITSMFlexible proactive service management for the enterprise.	ReviewsNone yetWrite one for Ivanti ITSM	Lowest paid planNot confirmed	Free planNot confirmed	Free trialNot confirmed	Public APINot confirmed	Runs onNot confirmed	Main features Generative AI summarization Intelligent ticket classification AI knowledge article generation

Jira Service ManagementUnite teams on a single AI-powered platform to deliver service at scale.	ReviewsNone yetWrite one for Jira Service Management	Lowest paid plan$21.50per agent per monthStandard, as of October 29, 2026	Free planYes	Free trial14 days	Public APIYes	Runs onMobile app	Main features Incident management Change management Asset and configuration management

ServiceDesk PlusAI-driven unified service management platform for the digital enterprise.	ReviewsNone yetWrite one for ServiceDesk Plus	Lowest paid planNot confirmed	Free planNot confirmed	Free trialNot confirmed	Public APINot confirmed	Runs onNot confirmed	Main features Incident management Self-service portal SLA management

SiitSiit is the AI Service Desk for IT and internal operations that unifies data to automate business processes.	ReviewsNone yetWrite one for Siit	Lowest paid plan$23per admin per month, billed annuallyEssentials, as of November 14, 2026	Free planNot confirmed	Free trial14 days	Public APIYes	Runs onSlack, Microsoft Teams	Main features AI agents Workflow automation Service catalog

Spiceworks Cloud Help DeskA help desk that saves time and keeps your IT team focused.	ReviewsNone yetWrite one for Spiceworks Cloud Help Desk	Lowest paid planNot confirmed	Free planYes	Free trialNot confirmed	Public APINot confirmed	Runs oniOS, Android	Main features Custom web portal Ticket routing Ticket rules

SuperOpsThe autonomous endpoint management platform for IT teams and MSPs.	ReviewsNone yetWrite one for SuperOps	Lowest paid planNot confirmed	Free planNot confirmed	Free trialYes	Public APINot confirmed	Runs onWindows, macOS, Linux	Main features Endpoint management Patch management Ticketing and help desk

SysAidEnterprise ITSM with agentic AI that resolves incidents, fulfills requests, and acts on its own.	ReviewsNone yetWrite one for SysAid	Lowest paid plan$59per agent per month, billed annuallyProfessional, as of November 13, 2026	Free planNot confirmed	Free trialNot confirmed	Public APIYes	Runs onMicrosoft Teams, Slack	Main features Incident management Prebuilt AI agents Asset management and CMDB

TOPdeskA service management platform built for multiple departments, with EU data residency and AI with guardrails.	ReviewsNone yetWrite one for TOPdesk	Lowest paid plan£51per agent per monthEssential, as of November 13, 2026	Free planNot confirmed	Free trialNot confirmed	Public APIYes	Runs onNot confirmed	Main features Incident management Self-service portal Knowledge base

XurrentAI-powered service and operations management, built for the modern enterprise.	ReviewsNone yetWrite one for Xurrent	Lowest paid planNot confirmed	Free planNot confirmed	Free trialNot confirmed	Public APINot confirmed	Runs onNot confirmed	Main features Service desk Sera AI agents Incident management