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SysAid

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Enterprise ITSM with agentic AI that resolves incidents, fulfills requests, and acts on its own.

  • Microsoft Teams, Slack
Facts from sysaid.com, checked November 13, 2026.
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At a glance

  • SysAid is listed under IT service management, alongside Alloy Software, AssetSonar and Atera.
  • SysAid's lowest paid plan is Professional at $59 per agent per month, billed annually, as of November 13, 2026.
  • SysAid is available on Microsoft Teams and Slack.
  • SysAid works with Microsoft 365, Google Workspace, Okta, Workato and Salesforce.
  • SysAid's main features: Incident management, Prebuilt AI agents, Asset management and CMDB, Workflow designer, Copilot chatbot, SLA management.
  • SysAid's website lists SOC 2, ISO 27001, GDPR and SSO.
  • SysAid has a public API.
  • We haven't confirmed whether SysAid has a free plan.

Facts from sysaid.com, checked November 13, 2026.

AI summary

The summary writes itself once 5 people have reviewed this tool.

It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.

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What we know so far

Main features
Incident management, Prebuilt AI agents, Asset management and CMDB, Workflow designer, Copilot chatbot, SLA management
Works with
Microsoft 365, Google Workspace, Okta, Workato, Salesforce
Platforms
Microsoft Teams, Slack
Security and compliance
SOC 2, ISO 27001, GDPR, SSO
Public API
Yes
Facts only, from the tool's website or its vendor. Opinions come from reviewers. Suggest a correction
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Pricing

Facts from sysaid.com, checked November 13, 2026. Prices change, so confirm on their site.
  • Professional$59As of November 13, 2026Per agent per month, billed annually. AI included, 100K Workato credits.

How SysAid compares

With other IT service management tools, on the facts each website lists.

All SysAid alternatives
  • Alloy SoftwareNo reviews yet
    Choose Alloy Software for
    • Cloud, On-premises or iOS and Android
    • Integration with Zapier or Microsoft Teams
    Choose SysAid for
    • Microsoft Teams or Slack
    • Integration with Microsoft 365, Google Workspace or Okta
    • ISO 27001, GDPR or SSO
    SysAid vs Alloy Software
  • AssetSonarNo reviews yet
    Choose AssetSonar for
    • Integration with Microsoft Intune, Jamf or Slack
    Choose SysAid for
    • Integration with Microsoft 365, Google Workspace or Workato
    • SOC 2, ISO 27001 or GDPR
    SysAid vs AssetSonar
  • Ivanti ITSMNo reviews yet
    Choose Ivanti ITSM for
    • Integration with Workday, Jira or Slack
    Choose SysAid for
    • Integration with Microsoft 365, Google Workspace or Workato
    • GDPR or SSO
    SysAid vs Ivanti ITSM

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