At a glance
- Jira Service Management is listed under Help desk, alongside Chatwoot, Crisp and Featurebase.
- Jira Service Management has a free plan.
- Jira Service Management's lowest paid plan is Standard at $21.50 per agent per month, as of October 29, 2026.
- Jira Service Management's pricing model: per agent, monthly or annually.
- Jira Service Management offers a free trial (14 days).
- Jira Service Management is available on Mobile app.
- Jira Service Management works with Slack, Microsoft Teams and Zoom.
- Jira Service Management's main features: Incident management, Change management, Asset and configuration management, Virtual service agent.
- Jira Service Management's website lists SSO.
- Jira Service Management has a public API.
Facts from atlassian.com, checked October 29, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
