At a glance
- Zoho Desk is listed under Help desk, alongside Crisp, Featurebase and Freshdesk.
- Zoho Desk's pricing model: per user, monthly.
- Zoho Desk offers a free trial (length not stated).
- Zoho Desk is available on iOS, Android and API.
- Zoho Desk works with Zoho CRM, Salesforce, Slack, Jira, Microsoft Teams and others.
- Zoho Desk's main features: Zia AI, Omnichannel ticketing, Self-service portal (ASAP), Knowledge management.
- Zoho Desk's website lists ISO 27001.
- Zoho Desk has a public API.
- We haven't confirmed whether Zoho Desk has a free plan.
Facts from zoho.com, checked October 20, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
