Zoho Desk alternatives

At a glance

We list 8 other help desk tools as alternatives to Zoho Desk: Crisp, Featurebase, Freshdesk, Front, Gorgias, Help Scout, Intercom and Zendesk.
Crisp, Featurebase and Help Scout have a free plan.
Freshdesk, Help Scout and Intercom work with Salesforce, as Zoho Desk does.
Featurebase, Freshdesk and Intercom work with Slack, as Zoho Desk does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

8 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Crisp
The AI customer support platform, built for every company
No reviews yet
Choose it over Zoho Desk for: Web, macOS or Windows; integration with Shopify, WordPress or WooCommerce.
Free plan
Yes
Paid plans from
Mini, $45 per workspace per month (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Zoho Desk
Zapier
Main features
AI Agent, Shared inbox, Chat widget
Compare with Zoho Desk
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Featurebase
Support your customers with AI, collect feedback, and announce product updates - all with one tool
No reviews yet
Choose it over Zoho Desk for: integration with Linear, Intercom or Zendesk; SOC 2, GDPR or SSO.
Free plan
Yes
Paid plans from
Growth, $29 per seat per month, billed yearly, plus $0 (as of October 20, 2026)
Free trial
10 days
Platforms
API
Integrations shared with Zoho Desk
Slack, Jira, Zapier
Main features
Feedback portal, Roadmaps, Changelog
Security and compliance
SOC 2, GDPR, SSO
Be the first to review
Freshdesk
Ready-to-use AI, people, and workflows together, with a guided path to AI adoption
No reviews yet
Choose it over Zoho Desk for: integration with Shopify or Playvox; SSO.
Free trial
14 days
Platforms
API
Integrations shared with Zoho Desk
Salesforce, Slack, Jira
Main features
Freddy AI Agent, Ticketing and shared inbox, Customer portal and knowledge base
Security and compliance
SSO
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Front
All your teams. All your AI agents. One place to run customer work, together
No reviews yet
Choose it over Zoho Desk for: Web, macOS or Windows; integration with Aircall, Stripe or Linear; SOC 2, GDPR, HIPAA or SSO.
Paid plans from
Starter, $25 per seat per month, billed annually, up to 10 seats (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Zoho Desk
None in common
Main features
Autopilot, Copilot, Shared inbox
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Zoho Desk
Be the first to review
Gorgias
Bring your support team, customer data, workflows, and AI Agent together in one platform
No reviews yet
Choose it over Zoho Desk for: integration with Shopify, Klaviyo or Recharge; SOC 2, HIPAA or SSO.
Platforms
API
Integrations shared with Zoho Desk
None in common
Main features
AI Agent, Omnichannel inbox, Native Shopify integration
Security and compliance
SOC 2, HIPAA, SSO
Compare with Zoho Desk
Be the first to review
Help Scout
Where support teams turn conversations into resolutions
No reviews yet
Choose it over Zoho Desk for: integration with HubSpot, Linear or WhatsApp; SOC 2, HIPAA or SSO.
Free plan
Yes
Paid plans from
Standard, $25 per user per month, billed annually (as of October 20, 2026)
Platforms
iOS, Android, API
Integrations shared with Zoho Desk
Salesforce, Jira
Main features
Inbox, Copilot, Envoy
Security and compliance
SOC 2, HIPAA, SSO
Compare with Zoho Desk
Be the first to review
Intercom
A complete system for AI and human customer service
No reviews yet
Choose it over Zoho Desk for: Web; integration with HubSpot, Shopify or GitHub; SOC 2, GDPR, HIPAA or SSO.
Paid plans from
Fin AI Agent, $0.99 per Fin outcome, no seats required (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Zoho Desk
Salesforce, Slack, Zapier
Main features
Fin AI Agent, Omnichannel inbox, Ticketing
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Zoho Desk
Be the first to review
Zendesk
AI-powered customer service platform with AI agents built to improve with every resolution
No reviews yet
Choose it over Zoho Desk for: Web; integration with Klaviyo, Simplesat or SendSafely; SOC 2.
Paid plans from
Support Team, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Zoho Desk
Microsoft Teams
Main features
AI agents, Copilot, Ticketing
Security and compliance
SOC 2, ISO 27001
Compare with Zoho Desk
Be the first to review