Gladly

Gladly keeps a lifelong customer record across all channels, AI, and human agents.

Facts from gladly.ai, checked October 28, 2026.

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At a glance

Gladly is listed under Help desk, alongside Chatwoot, Crisp and Featurebase.
Gladly works with Shopify, Salesforce, Slack, Klaviyo and BigCommerce.
Gladly's main features: Lifelong customer record, Conversation timeline, Smart routing, Voice AI, Insights and reporting, Shopping assistant.
Gladly has a public API.
We haven't confirmed whether Gladly has a free plan.

Facts from gladly.ai, checked October 28, 2026.

AI summary

The summary writes itself once 5 people have reviewed this tool.

It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.

Reviews needed for a summary0 of 5