At a glance
- Freshdesk is listed under Help desk, alongside Crisp, Featurebase and Front.
- Freshdesk's pricing model: per agent, monthly.
- Freshdesk offers a free trial (14 days).
- Freshdesk is available on API.
- Freshdesk works with Slack, Shopify, Salesforce, Jira and Playvox.
- Freshdesk's main features: Freddy AI Agent, Ticketing and shared inbox, Customer portal and knowledge base, Freddy AI Copilot, Skill-based routing, Custom dashboards and reporting.
- Freshdesk's website lists SSO.
- Freshdesk has a public API.
- We haven't confirmed whether Freshdesk has a free plan.
Facts from freshworks.com, checked October 20, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
