At a glance
- Zendesk is listed under Help desk, alongside Crisp, Featurebase and Freshdesk.
- Zendesk's lowest paid plan is Support Team at $19 per agent per month, billed annually, as of October 20, 2026.
- Zendesk's pricing model: per agent, monthly.
- Zendesk offers a free trial (14 days).
- Zendesk is available on Web and API.
- Zendesk works with Microsoft Teams, Klaviyo, Simplesat, SendSafely and GIPHY.
- Zendesk's main features: AI agents, Copilot, Ticketing, Messaging and live chat, Knowledge base, Voice.
- Zendesk's website lists SOC 2 and ISO 27001.
- Zendesk has a public API.
- We haven't confirmed whether Zendesk has a free plan.
Facts from zendesk.com, checked October 20, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
