Freshdesk alternatives

At a glance

We list 8 other help desk tools as alternatives to Freshdesk: Crisp, Featurebase, Front, Gorgias, Help Scout, Intercom, Zendesk and Zoho Desk.
Crisp, Featurebase and Help Scout have a free plan.
Featurebase, Intercom and Zoho Desk work with Slack, as Freshdesk does.
Crisp, Gorgias and Intercom work with Shopify, as Freshdesk does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

8 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Crisp
The AI customer support platform, built for every company
No reviews yet
Choose it over Freshdesk for: Web, macOS, Windows, iOS or Android; integration with WordPress, WooCommerce or Zapier.
Free plan
Yes
Paid plans from
Mini, $45 per workspace per month (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Freshdesk
Shopify
Main features
AI Agent, Shared inbox, Chat widget
Compare with Freshdesk
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Featurebase
Support your customers with AI, collect feedback, and announce product updates - all with one tool
No reviews yet
Choose it over Freshdesk for: integration with Linear, Intercom or Zendesk; SOC 2 or GDPR.
Free plan
Yes
Paid plans from
Growth, $29 per seat per month, billed yearly, plus $0 (as of October 20, 2026)
Free trial
10 days
Platforms
API
Integrations shared with Freshdesk
Slack, Jira
Main features
Feedback portal, Roadmaps, Changelog
Security and compliance
SOC 2, GDPR, SSO
Be the first to review
Front
All your teams. All your AI agents. One place to run customer work, together
No reviews yet
Choose it over Freshdesk for: Web, macOS, Windows, iOS or Android; integration with Aircall, Stripe or Linear; SOC 2, ISO 27001, GDPR or HIPAA.
Paid plans from
Starter, $25 per seat per month, billed annually, up to 10 seats (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Freshdesk
None in common
Main features
Autopilot, Copilot, Shared inbox
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
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Gorgias
Bring your support team, customer data, workflows, and AI Agent together in one platform
No reviews yet
Choose it over Freshdesk for: integration with Klaviyo, Recharge or Yotpo; SOC 2 or HIPAA.
Platforms
API
Integrations shared with Freshdesk
Shopify
Main features
AI Agent, Omnichannel inbox, Native Shopify integration
Security and compliance
SOC 2, HIPAA, SSO
Compare with Freshdesk
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Help Scout
Where support teams turn conversations into resolutions
No reviews yet
Choose it over Freshdesk for: iOS or Android; integration with HubSpot, Linear or WhatsApp; SOC 2 or HIPAA.
Free plan
Yes
Paid plans from
Standard, $25 per user per month, billed annually (as of October 20, 2026)
Platforms
iOS, Android, API
Integrations shared with Freshdesk
Salesforce, Jira
Main features
Inbox, Copilot, Envoy
Security and compliance
SOC 2, HIPAA, SSO
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Intercom
A complete system for AI and human customer service
No reviews yet
Choose it over Freshdesk for: Web; integration with HubSpot, GitHub or Jira Cloud; SOC 2, ISO 27001, GDPR or HIPAA.
Paid plans from
Fin AI Agent, $0.99 per Fin outcome, no seats required (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Freshdesk
Slack, Shopify, Salesforce
Main features
Fin AI Agent, Omnichannel inbox, Ticketing
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
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Zendesk
AI-powered customer service platform with AI agents built to improve with every resolution
No reviews yet
Choose it over Freshdesk for: Web; integration with Microsoft Teams, Klaviyo or Simplesat; SOC 2 or ISO 27001.
Paid plans from
Support Team, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Freshdesk
None in common
Main features
AI agents, Copilot, Ticketing
Security and compliance
SOC 2, ISO 27001
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Zoho Desk
AI help desk software made human-simple
No reviews yet
Choose it over Freshdesk for: iOS or Android; integration with Zoho CRM, Microsoft Teams or Zapier; ISO 27001.
Free trial
Yes
Platforms
iOS, Android, API
Integrations shared with Freshdesk
Slack, Salesforce, Jira
Main features
Zia AI, Omnichannel ticketing, Self-service portal (ASAP)
Security and compliance
ISO 27001
Compare with Freshdesk
Be the first to review