At a glance
- Intercom is listed under Help desk, alongside Crisp, Featurebase and Freshdesk.
- Intercom's lowest paid plan is Fin AI Agent at $0.99 per Fin outcome, no seats required, as of October 20, 2026.
- Intercom offers a free trial (14 days).
- Intercom is available on Web and API.
- Intercom works with Salesforce, HubSpot, Slack, Shopify, GitHub and others.
- Intercom's main features: Fin AI Agent, Omnichannel inbox, Ticketing, Copilot, Help Center, Workflows automation builder.
- Intercom's website lists SOC 2, ISO 27001, GDPR, HIPAA and SSO.
- Intercom has a public API.
- We haven't confirmed whether Intercom has a free plan.
Facts from intercom.com, checked October 20, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
