At a glance
- Help Scout is listed under Help desk, alongside Crisp, Featurebase and Freshdesk.
- Help Scout has a free plan.
- Help Scout's lowest paid plan is Standard at $25 per user per month, billed annually, as of October 20, 2026.
- Help Scout's pricing model: per user, monthly.
- Help Scout is available on iOS, Android and API.
- Help Scout works with Salesforce, HubSpot, Jira, Linear, WhatsApp and others.
- Help Scout's main features: Inbox, Copilot, Envoy, Signal, Live chat, Knowledge bases.
- Help Scout's website lists SOC 2, HIPAA and SSO.
- Help Scout has a public API.
Facts from helpscout.com, checked October 20, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
