Help Scout alternatives

At a glance

We list 8 other help desk tools as alternatives to Help Scout: Crisp, Featurebase, Freshdesk, Front, Gorgias, Intercom, Zendesk and Zoho Desk.
Crisp and Featurebase have a free plan.
Freshdesk, Intercom and Zoho Desk work with Salesforce, as Help Scout does.
Featurebase, Freshdesk and Zoho Desk work with Jira, as Help Scout does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

8 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Crisp
The AI customer support platform, built for every company
No reviews yet
Choose it over Help Scout for: Web, macOS or Windows.
Free plan
Yes
Paid plans from
Mini, $45 per workspace per month (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Help Scout
None in common
Main features
AI Agent, Shared inbox, Chat widget
Compare with Help Scout
Be the first to review
Featurebase
Support your customers with AI, collect feedback, and announce product updates - all with one tool
No reviews yet
Choose it over Help Scout for: GDPR.
Free plan
Yes
Paid plans from
Growth, $29 per seat per month, billed yearly, plus $0 (as of October 20, 2026)
Free trial
10 days
Platforms
API
Integrations shared with Help Scout
HubSpot, Jira, Linear, GitHub
Main features
Feedback portal, Roadmaps, Changelog
Security and compliance
SOC 2, GDPR, SSO
Be the first to review
Freshdesk
Ready-to-use AI, people, and workflows together, with a guided path to AI adoption
No reviews yet
No checked fact sets it apart from Help Scout yet.
Free trial
14 days
Platforms
API
Integrations shared with Help Scout
Salesforce, Jira
Main features
Freddy AI Agent, Ticketing and shared inbox, Customer portal and knowledge base
Security and compliance
SSO
Compare with Help Scout
Be the first to review
Front
All your teams. All your AI agents. One place to run customer work, together
No reviews yet
Choose it over Help Scout for: Web, macOS or Windows; ISO 27001 or GDPR.
Paid plans from
Starter, $25 per seat per month, billed annually, up to 10 seats (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Help Scout
Linear, Aircall
Main features
Autopilot, Copilot, Shared inbox
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Help Scout
Be the first to review
Gorgias
Bring your support team, customer data, workflows, and AI Agent together in one platform
No reviews yet
No checked fact sets it apart from Help Scout yet.
Platforms
API
Integrations shared with Help Scout
Aircall
Main features
AI Agent, Omnichannel inbox, Native Shopify integration
Security and compliance
SOC 2, HIPAA, SSO
Compare with Help Scout
Be the first to review
Intercom
A complete system for AI and human customer service
No reviews yet
Choose it over Help Scout for: Web; ISO 27001 or GDPR.
Paid plans from
Fin AI Agent, $0.99 per Fin outcome, no seats required (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Help Scout
Salesforce, HubSpot, WhatsApp, GitHub
Main features
Fin AI Agent, Omnichannel inbox, Ticketing
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Help Scout
Be the first to review
Zendesk
AI-powered customer service platform with AI agents built to improve with every resolution
No reviews yet
Choose it over Help Scout for: Web; ISO 27001.
Paid plans from
Support Team, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Help Scout
None in common
Main features
AI agents, Copilot, Ticketing
Security and compliance
SOC 2, ISO 27001
Compare with Help Scout
Be the first to review
Zoho Desk
AI help desk software made human-simple
No reviews yet
Choose it over Help Scout for: ISO 27001.
Free trial
Yes
Platforms
iOS, Android, API
Integrations shared with Help Scout
Salesforce, Jira
Main features
Zia AI, Omnichannel ticketing, Self-service portal (ASAP)
Security and compliance
ISO 27001
Compare with Help Scout
Be the first to review